At Msrtl, we want you to love what you wear. If something doesn’t feel right, don’t worry — we’ve got you covered.
Eligibility for Return & Exchange
- Returns/exchanges are accepted within 7 days of delivery.
- The product must be:
- Unworn, unwashed, and unused.
- In its original packaging with tags intact.
- Free from stains, perfume, or damage.
- Sale/discounted items may not be eligible for return.
Exchange Policy
- You can exchange for a different size, color, or product (subject to availability).
- If the requested product is unavailable, we’ll issue a store credit or refund.
Refund Policy
- Refunds (for prepaid orders) will be processed back to your original payment method within 5–7 business days after we receive and check the item.
- For COD orders, refund will be issued as store credit or bank transfer.
Return Shipping
- Reverse pickup is available in most locations.
- A small ₹79 return shipping fee may be deducted from the refund (except for defective or wrong products, which we cover).
Non-Returnable Items
- Innerwear, socks, accessories, and clearance sale items cannot be returned for hygiene reasons.
How to Request a Return/Exchange
- Go to My Account → Orders → Request Return OR
- Email us at shop@msrtl.com with your order number and reason.
- Our team will arrange a pickup and guide you through the process.